Privacy Policy

Effective Date: July 2025

1. Who We Are

Europadesk GmbH is a Swiss-based company specialized in international trade, import/export logistics, brand representation, and multilingual B2B services. We operate globally, with headquarters in Switzerland.

Contact: info@europadesk.com

2. What Data We Collect

Identification & Contact Data: Name, email, phone, company, country.
Technical Data: IP address, browser type, usage logs.
Communication Data: Messages via forms or email.
Business & Contract Data: Project scope, preferences, invoices (for B2B clients).

3. How We Use Your Data

To provide requested services and respond to inquiries.
To maintain business relationships and records.
To comply with legal obligations.
To improve website performance and security.
To send business updates (with consent).

4. Legal Basis

Consent
Contractual necessity
Legal obligations
Legitimate interests in managing international business

5. Disclosure of Data

We only share your data with trusted partners (e.g. logistics providers, IT service providers, consultants) under strict confidentiality obligations. No data is sold or shared for advertising.

6. Cookies & Tracking

We use cookies to improve website functionality and analytics. You can disable them in your browser settings. We do not use cookies for profiling or targeted advertising.

7. International Transfers

Your data may be processed outside Switzerland or the EEA. We apply appropriate safeguards (e.g. Standard Contractual Clauses) in line with Swiss and EU laws.

8. Data Retention

We retain your data only as long as necessary to provide services or comply with legal requirements. Then it is deleted or anonymized securely.

9. Your Rights

Access, correct, or delete your data
Withdraw consent at any time
Object to processing based on legitimate interest
File a complaint with a Swiss or EU data authority

Contact: privacy@europadesk.com

10. Data Security

We apply technical and organizational measures to secure your data against unauthorized access, loss, or misuse.

11. Changes to This Policy

This policy may be updated periodically. The latest version will always be available.